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Find answers to common questions about our digital preset packs, downloads, and support.

Frequently Asked Questions

Everything you need to know about our digital assets

We accept PayPal, Wise, Stripe, and all major credit cards. Payment is a one-time - you pay once and get instant access via email delivery to download your digital assets.

Payment methods
  • Google Pay
  • Apple Pay
  • Klarna
  • Visa
  • American Express
  • Maestro
  • Mastercard
  • PayPal
  • Discover
  • Diners Club
  • Bancontact

After completing your purchase, you'll receive an email with a download link. Simply click the link to download your digital assets instantly.

You maintain access to download your products as long as they exist, and you'll get access to all future updates at no additional cost.

If your download link isnt working visit our resend downloads page for new links.

If your download link has expired or you need to download your digital assets again, you can easily resend new links by visiting our resend downloads page.

New download links will be valid for another 7 days from the time they're generated. You keep access to download your products as long as they exist.

The commercial license grants you full usage rights for commercial projects. With this license, you can:

  • Use digital assets in commercial projects and client work
  • Include assets in advertising and marketing materials

Important: The commercial license does not include the right to resell or redistribute the digital assets themselves.

When you purchase the commercial license addon, you'll receive a separate confirmation email with your license details and reference number.

Our digital asset packs include multiple file formats to ensure compatibility with different editing software:

  • Sound Effects: .wav files
  • Adobe Premiere Pro: .prfpset files
  • DaVinci Resolve: .drx files
  • Final Cut Pro: .fcpxml files
  • LUTs: .cube files for color grading

Each digital asset pack comes with installation instructions and usage tips to help you get the most out of your purchase.

Due to the nature of digital assets, we do not offer refunds once purchased. Digital products are delivered instantly and cannot be returned.

We recommend:

  • Carefully reviewing product descriptions and previews before purchasing
  • Checking compatibility with your software version
  • Contacting us if you have any questions before making your purchase

If you experience technical issues with your download or the files themselves, please contact us and we'll be happy to help resolve any problems.

Our digital asset packs are designed to work with the most popular video editing software:

  • Adobe Premiere Pro (CC 2018 and newer)
  • DaVinci Resolve (16 and newer)
  • Final Cut Pro X (10.4 and newer)

If you're unsure about compatibility with your specific software version, please contact us before purchasing. We're happy to help ensure the assets will work for your setup.

Installation instructions are included with each digital asset pack, but here's a quick overview:

  1. Adobe Premiere Pro: Import .prfpset files through the Effects panel
  2. DaVinci Resolve: Import .drx files through the Color page
  3. Final Cut Pro: Import .fcpxml files through the Effects browser

Detailed step-by-step instructions with screenshots are provided in each digital asset pack download.

Yes! With the commercial license addon, you can use the digital assets for all client work. Commercial rights including:

  • Advertising and marketing materials
  • Streaming and Broadcasting
  • Large-scale commercial projects

You'll need to purchase the commercial license addon during checkout. This gives you unlimited commercial usage rights, but does not include the right to resell or redistribute the digital assets themselves.

If you're experiencing any technical issues with your digital asset purchase, we're here to help:

  • Check your email spam folder for the download link
  • Ensure you're using compatible software versions
  • Try downloading from a different device or browser
  • Contact us with your order details and specific issue

We typically respond to support requests within 24 hours and will work with you to resolve any issues.

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